Now Hiring - Account Manager and Retention Specialist in Opelika, AL

Account Manager and Retention Specialist Job Duties:

- Prepare product or service reports by collecting and analyzing customer information.

- Contribute to team effort by accomplishing related results as needed

- Send marketing material to customers, and schedule follow up as needed

- Maintain filing system for client and vendor records, invoices, and payment remittances.

- Recommend potential products or services to management by collecting customer information and

analyzing customer needs.

- Open and maintain customer accounts by accurately recording account information into Customer Relationship Management system

- Retain customers who might no longer be interested in a company's ongoing services

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Solve customer concerns, and reverse the customer's decision to part ways with the company

- Attract potential customers by answering product and service questions; suggesting information about other products and services.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Travel requirement:

• No travel

Ability to commute/relocate:

• Opelika, AL 36801: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person